Troubleshooting Common Issues in Armorsmith Designer

Troubleshoot the most frequent problems in Armorsmith Designer, from black screens and missing panels to crashes and scale issues.

These instructions are for Armorsmith Designer 2.1.1.0. Earlier versions, including 2.1.0.10, can show different panels and labels.

If something doesn’t look or behave the way you expect in Armorsmith Designer, you’re likely running into one of a handful of well-known issues. Most problems can be resolved in just a few steps without reinstalling. Work through the relevant section below and reach out if you need further help.

Black screen after creating my avatar

A black screen immediately after avatar creation is almost always caused by an invalid or out-of-range body measurement entered during setup.

To fix it:

1. Go to Avatar → Reset Avatar in the menu bar.
2. Restart Armorsmith Designer.
3. Re-enter your measurements carefully, making sure all values are within realistic ranges.

Workbench or Inspect is missing

Choose Window → Workbench, then open Browse, Edit, or Inspect. Use Window → Reset Window Layout if the dock arrangement is unusable. Transforms remains a separate panel. Earlier releases used a separate Property Grid.

The program crashed

If Armorsmith Designer crashes, a prompt will usually appear asking you to submit crash logs. Sending those logs helps the developer identify and fix the underlying problem — please submit them when asked.

If no prompt appears:

• Locate any crash log files saved to your installation folder.
• Email them directly to [e-mail] with a short description of what you were doing when the crash occurred.

Parts look the wrong scale — too big or too small

Scale problems on costume parts are usually caused by a mismatch between the unit system used for your avatar measurements and the unit system set in the application preferences.

To fix it:

1. Open Preferences and check whether the unit system is set to Imperial (inches) or Metric (centimeters).
2. Confirm that your avatar measurements were entered in the same unit system.
3. If there is a mismatch, go to Avatar → Reset Avatar, switch to the correct unit system, and re-enter your measurements.

I can't find a menu item

If a menu item described in a tutorial or guide doesn’t appear in your installation, you may be running an older version of Armorsmith Designer. New features and menu options are added with each update.

To get the latest version, go to Help → Check For Updates and follow the on-screen prompts. See the Updates & Licensing page for more details.

For issues not covered here, contact support at [e-mail]. Include your operating system version, a description of the problem, and any relevant screenshots or crash logs.